Returns & Exchanges
At Canopy, we want you to love your home; if your purchase isn't the perfect fit, you can return or exchange items within 30 days of delivery for a full refund. All returned products must be in their original condition and packaging to ensure a seamless processing experience.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal, then affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing